Target product specific service content to customers
Service
Target product specific service content to customers
This use case is used most commonly across the following platforms:
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Promote service content which is relevant to the products which customers have. Improve issue resolution rates, reduce time to resolution and the overall cost of service.
Create the audience in within your chosen platform
Create new audience in AUDIENCES
In 'Audience settings' choose the audience from step 1 in the 'Audience' dropdown
Schedule the audience
Run the audience
Check the audience has populated in the platform (subject to platform specific timescales)
Your audience will continue to refresh based on the schedule chosen in the audience settings
