Use Cases

Retention/Customer Value

Target online & offline customers differently

This use case is used most commonly across the following platforms:
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Brands with an online and offline presence have objectives to increase conversions in both avenues. Alter CTAs and offerings for customers who shop online vs offline.

  1. Create the audience in your chosen platform
  2. Create new audience in AUDIENCES
  3. In 'Audience settings' choose the audience from step 1 in the 'Audience' dropdown
  4. Schedule the audience
  5. Run the audience
  6. Check the audience has populated in the platform (subject to platform specific timescales)
  7. Your audience will continue to refresh based on the schedule chosen in the audience settings
  8. Use the audience in campaigns